Returns & Exchange Policy

All products purchased from www.English must be exchanged within 15 days. The products can be exchanged under the following conditions only:

  • The item(s) is damaged, faulty or defective at the time of delivery.
  • The item(s) does not match the original specifications of the product or is found to be not the same as you had actually purchased.
  • The size you ordered is smaller or larger compared to your foot size

Returning by Store

Product/item ordered online can be exchanged at any ENGLISH SHOES exclusive retail store if it is located in your city.

Returning by Courier

In case our store is not located in your city, the item will have to be sent back to ENGLISH SHOES office, the cost of which the customer will bear. A replacement unit will then be issued and sent back to the customer. Please mention the fault in the product when returning by courier so that your return process can take place promptly and hassle free.

You may send your return to the following address and name
Gulgasht, Bosan Road, Multan.
Address it to __________

Under certain scenarios exchange requests will not be entertained:

  • If exchange request is made outside the specified time frame.
  • If the product is damaged because of use.
  • Product has been tampered with.
  • Anything is missing from the package including price tags, labels, original packing, freebies and accessories.
  • ENGLISH SHOES does not offer a “cash refund” or “Money Back Guarantee” on purchased items.

ENGLISH SHOES reserves the right to cancel orders for reasons such as – item is out of stock, or the credit card payment declined by the issuing financial institution.