FAQs

All our orders placed before 1PM (Monday-Friday) are dispatched within 1-2 working day delivery, however due to non-availability of goods or articles for some orders it may take up-to 2 -3 working days for the order to be delivered.

The parcel will be delivered by M&P. Deliveries are made between 07:00am and 9pm.

Yes, you can. Please verify that you choose the option for a different delivery address while placing the order.

We can accept payment through the following:

• COD
• Bank Transfer / Bank Deposit / EasyPay

Yes, According to Law & Regulations

Englishshoesonline.com will NOT store any of your payment information. In an advanced effort to ensure your online safety your payment information is directly processed and never stored

The courier will attempt to deliver the parcel. In case of failed deliveries courier will send you a Text Message on the provided contact number.

If the parcel is undelivered, then the parcel will be returned back to us by the courier within 24 hours. Customer can pay a re-delivery charge so please call us 0616511850 for more information to scheme a re-delivery of the parcel.

Please inform us within 1 working day if you have not received your order after 1 working day we will not take responsibility of undelivered orders.

Yes, we can but depending on the availability of stock & cut off time 1PM. Please call us on 0616511850/03006346442 for next day delivery before placing the order so we can forward special instructions to the relevant warehouse / store accordingly

For information about the delivery charges please visit our delivery information page.

https://englishshoesonline.com/delivery-policy/

Yes we can arrange a Saturday delivery for you.

Yes you can. We will send it to your email or please call us on 0616511850/03006346442 to obtain the Tracking ID of your parcel and you will be able to track your parcel online.

You can make any changes to your order before completing the checkout process. However if you have already completed the order then please call us on 0616511850 and we will make the changes for you. Please be informed that we will not be able to make any changes to your order if it has already been dispatched

Yes you can cancel your order. Please call us on 0616511850 before 1PM and we will cancel the order for you. Please be informed that we will not be able to cancel the order if it has already been dispatched.

Predominantly we specialize in shoes, but we also deal in bags and accessories.

You may call us on 0616511850/03006346442, visit our webpage for a live chat online or alternatively send an e-mail to englishshoesonline@gmail.com and we will try to respond to you in the quickest way possible.

For information about the refund policy please visit our returns