Dear English Shoes Team,
I am extremely disappointed with my experience with English Shoes. I have already contacted your customer support regarding my issue, but I have received no proper response or satisfactory resolution.
It is very frustrating that a customer has to repeatedly contact your team just to get a basic response regarding their order and refund. This is not the level of customer service I expected from a reputed brand.
The product/order issue itself is disappointing, but the lack of communication and after-sales support has made the experience even worse. If you cannot process my refund, then at the very least provide me with a proper solution, such as changing the article, instead of ignoring my messages.
I strongly recommend that English Shoes improve its online customer service and complaint-handling process. Customers should not have to chase your team repeatedly to get a response.
I expect this complaint to be taken seriously and resolved promptly.
Regards,
Muhammad Haris
Easy to match with different outfits and comfortable enough for daily use
Beautiful design and a very comfortable fit. I get compliments
Good quality, comfortable fit, and exactly as shown in the pictures
Nice-looking shoes at a reasonable price. Comfortable and well made
Order has been successfully received.... although there were some complications but your overall cooperative response made the experience.. great😊
